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For the USCT use case, we conducted various discussion/feedback sessions with an expert from GIZ and designers who has experience in designing social welfare services from Gofore. These discussions and feedback sessions will continue throughout the project and it will directly affect the wireframes.
\uD83E\uDD45 Goals
The discussion aimed to understand possible Civil Servant work processes, limitations, UI patterns and actions. For our project, we are creating a generic flow of civil servants for a non-tech decision-maker persona(Our first persona based on functional scope). Because of the project's vision and simulation aspect of the work, we are trying to be as generic (while being realistic on some level) and informative as possible. This is a unique project with lacking examples, hence we are gathering as much information, examples and inspiration to build it.
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