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Difficulty understanding perspective changes in the simulation was a common issue among all participants. One participant relied on the header of Egov to identify the perspective but did not realize changes were being made.
The first participant, who had experience in digital government transformation and a political background, understood the aim of the project. This highlights the importance of recruiting testers with relevant expertise for the project.
The terminology used on the page, especially "Building Blocks," caused confusion for participants. Two out of the three participants did not understand the concept of building blocks and contextual panel functions.
Participants were mainly focused on the applicant/civil servant view for the onboarding page, and one
One participant suggested having the option to select a use case they could relate to.
Users were overly nudged towards the eGov simulation and perspectives, instead of the Govstack approach and Building Blocks. In addition, which the simulation did not align with their expectations created during the onboarding page.
The simulation was not self-explanatory enough for users, and one participant found the tutorial helpful while others quickly scanned or skipped it multiple times.
Egov wireframes caused confusion for users due to the heavy amount of information presented. Also the login page and updating personal information part caused confusion.
Despite the issues, all participants believed that the product was technically mature, scoring it 8 out of 10 in terms of technical readiness.