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GOAL Create a hand over Handover document of our findings from the test results for to the vendor agency “bittersweet” and |
Persona: Decision Maker
Age: 30-45
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Imagine you work for a state, and your role involves digitising existing services to push the digitalisation for your government as simple and cost-effective as possible.
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Simulation onboarding page
Researching new technologies - User Feedback
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Most difficult obstacles for the user:
Time consuming
Information needs to be clear and easyAvailability
restriction based on country (e.g. ChatGPT is blocked in certain countries)
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“I don’t have the time to read all that.” |
Possible solutions:
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explaining technical terms with easy language
explain implementation steps with step-by-step instructions and visuals
Onboarding-page
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| Info |
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We created the onboarding page based on the existing content and with the design language and elements from the current (old) GovStack homepage. Generally feedback: The building blocks are a very complex and hard to understand product for non-technical people, so adding visuals were an often requested improvement. The explanations, perspective change and general content for the simulation seemed to work just fine. Most of the users were well prepared to use the simulation and understood its purpose. |
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User Journey Simulation
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