Intro
Hi, _____________. My name is ___________, and I’m going to be walking you through this session today.
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With your permission, we’re going to record what happens on the screen and our conversation. The recording will only be used to help us figure out how to improve the product, and it won’t be seen by anyone except the people working on this project.
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LEGAL
Do you have any questions about the recording process or what will happen to the recording afterwards?
START RECORDING
Do you have any objections about us recording this session, including your voice and face or my colleague taking notes on the side?
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(Optional: Ask them what they think will happen if they click ___ or Where they think they can find this information based on their comments)
What How would you be the first action to be registered you like to proceed if you would like to register as an architect?
(Wait for them to check the answer allow them to think of other options, If they say “I would Log In” or “click register page” allow them to click and continue / If a user mentions clicking somewhere else than planned ask them why and what do you think it will happen when user clicks there)
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How comfortable did you feel sharing your personal data through the consent process?
(After Application- Check where the user using the home page)
Okay, let's go to the home page now. Would you please show me how would you track your application?
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Great! thank you! Let’s go to home page again and you will receive a notification.
(during scheduling- ! If the user understands the available dates)
Please schedule the site inspection for the 17th of august- between 9 to 12 am.
(After Scheduling)
Thank you! Now you can go back to the home page.
Let’s say a couple of days passed and you forgot when was the scheduled visit. Where would you find it?
(After Tracking-Before payment)
Thank you! Let’s go back to the home page again and you will receive one more notification.
Would you please let us know about your expectations before continuing with the payment process?
(After Payment and Notification / Recieving the Permit)
What would you expect to receive as a construction permit?
Congratulations 
. It is done.
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How does this product compare to your previous experiences with government services or professional registrations?
If you had the power what would you improve or enhance based on your real-world experiences?Are there any additional features or functionalities you would like to see?
(Open-Ended Feedback)
Is there anything else you would like to share about your experience with this prototype?
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