Intro
Hi, _____________. My name is ___________, and I’m going to be walking you through this session today.
...
With your permission, we’re going to record what happens on the screen and our conversation. The recording will only be used to help us figure out how to improve the product, and it won’t be seen by anyone except the people working on this project.
...
LEGAL
Do you have any questions about the recording process or what will happen to the recording afterwards?
START RECORDING
Do you have any objections about us recording this session, including your voice and face or my colleague taking notes on the side?
...
How does this product compare to your previous experiences with government services or professional registrations?
If you had the power what would you improve or enhance?
(Open-Ended Feedback)
Is there anything else you would like to share about your experience with this prototype?
...