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Phase One: Warm-Up Questions
Participant 1 (13/09-T.T.) | Participant 2 (14/09-P.G.) | Participant 3 | Participant 4 | Participant 5 | |
|---|---|---|---|---|---|
Age: | |||||
OccupencyLocation:Location | |||||
Occupency: | |||||
Experience with Digital Government Platforms: | |||||
Previous Constuction Permit application: | |||||
Device Preferences: |
Phase Two: Thinking Aloud Test
Participant 1 (13/09-T.T.) | Participant 2 (14/09-P.G.) | Participant 3 | Participant 4 | Participant 5 | |||
|---|---|---|---|---|---|---|---|
Home Page observation | |||||||
Architect Registration Process and their interaction | |||||||
Consent Process ComportComfort | |||||||
Navigation Feedback | |||||||
Construction permit application Interactions/ feedback | |||||||
Digital Signature Expectations | |||||||
Scheduling | |||||||
Tracking | |||||||
Payment | |||||||
Recieving Permit | |||||||
Navigation | Tracking application and Scheduling | General FeedbackFeedback |
Phase Three: Qualitative Interview
Participant 1 (13/09-T.T.) | Participant 2 (14/09-P.G.) | Participant 3 | Participant 4 | Participant 5 | |
|---|---|---|---|---|---|
Overall Experience: | |||||
Positive - Negative feedback | |||||
Comperassion with previous experiences | |||||
Additional Feedback |