Intro
Hi, _____________. My name is ___________, and I’m going to be walking you through this session today.
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With your permission, we’re going to record what happens on the screen and our conversation. The recording will only be used to help us figure out how to improve the product, and it won’t be seen by anyone except the people working on this project.
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LEGAL
Do you have any questions about the recording process or what will happen to the recording afterwards?
START RECORDING
Do you have any objections about us recording this session, including your voice and face or my colleague taking notes on the side?
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What is your name and age? Where do you live?
Could you please tell us about the tasks of your job and your job title?
Did you participate in User Tests Research Interview before?
Do you have any previous knowledge about GovStack?
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How often do you use online government services?
Do you use your mobile device or computer for these services? Why?
Are you familiar with using digital platforms and applications for government-related tasks? Would you please let us know about your previous experiencestell me more?
Have you ever applied for a construction permit before? Can you tell us more about your experience?
Learn if the application was online or in person, how long it took, and how was the process.
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