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Participant 1 (13/09-T.T.)

Participant 2 (14/09-P.G.)

Participant 3 (15/0-I.O.)

Artun Gürkan Notes will be added on Wednesday.

Participant 4

Participant 5

Age and gender:

29 f

37 m

34

Location:

Italy

Germany

Gokce Ada/Turkey

Occupency:

Architect (Design Residential Buildings, Interior Design, 3D Modelling, Rendering)

Comm. Service Technician

Architect (Restoration and construction/Mostly technical drawing and design)

User testing experience and Govstack

No and No

Did surveys before

just a little bit of knowledge about GovStack

Yes he conducted user research for architecture projects / No knowledge regarding GovStack

Experience with Digital Government Platforms:

She is using the one for Turkey for paying depth, one or two times a month.

Everything went pretty smoothly, sometimes also for receiving demoghraphing document from Turkey for her residence in Italy

maybe once, two times a year

not easy, often you have to do stuff analog/on paper and print etc.

Often have to go to government, make appointment.

He has

Usually for downloading documents, h

Previous Constuction Permit application:

Italy just one time and it was more for the company by the directed from company.

It was online construction permit. It was from the system of municipality not through the goverment.

Has knowledge, has to do it later this year.

This will need support from architect/engineer.

Takes up to 5 months.

Device Preferences:

Computer

Mobile prefered

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