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Takeaways and itteration iteration will be only conducted for construction permit application flow only due to project scope of the demo application. If the project scope increase to registration new iteration and takeaway will be created. |
From User Testing:
In general user testing was a success. Participants found the wireframes and flow quite efficient and they easily interacted with the prototype without having any major problems.
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- Progress bar will be added
- Payment flow feedback needs more explanation during the meeting 21/09/2023
- Approval time/process time should be more clear
- The feedback page needs to be discussed with stakeholders. The feedback page was clear for users but we received feedback to use net promoter ( Artun Gürkan Check https://link.springer.com/article/10.1007/s12208-021-00280-9) For demo purpose this might not be relevant and can be highly depending on the country.
- If the user edit existing information we should notify them these changes will be reflected in the source registry as well.
- More explanation is needed regarding end of the service
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