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Method used: Customer JourneyPanel
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GOAL
Create a hand over document of our findings from the test results for the vendor and
GovStack colleagues.
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Persona: Decision Maker
Age: 30-45
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Job from testers
public sector / government servants with leading responsibilities
Digital Advisor (used to work) at a public sector vendor
politicians or party members
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no prior knowledge
very little knowledge
Scenario used for test session:
Imagine you work for a state, and your role involves digitising existing services to push the digitalisation for your government as simple and cost-effective as possible.
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Simulation onboarding page
Researching and understanding new technologies - User Feedback
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Most difficult obstacles for the user:
Time consuming
Information needs to be clear and easyAvailability
restriction based on country (e.g. ChatGPT is blocked in certain countries)
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“I don’t have the time to read all that.” |
Possible solutions:
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explaining technical terms with easy to understand language
explain implementation steps requirements of the building blocks with step-by-step instructions and visuals
Onboarding-page
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| Info |
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We created the onboarding page based on the existing content and with the design language and elements from the current GovStack homepage. Content: General take-away for us was that the short explanation text, visual and bullet-points we used for the prototype-page weren’t enough. The building blocks are a very complex and hard to understand product for non-technical people, adding visuals or an explanation video were an often requested improvement, due to the time constrains these decision makers often face. The use case steps, perspective change explanation and general content for the simulation worked just fine. Most of the users were well prepared to use the simulation and understood its purpose. |
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User Journey Simulation
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