This user journey is based on our findings from the user tests (April-May)
Method used: Customer Journey
GOAL
Create a hand over document of our findings from the test results for the vendor and
GovStack colleagues.
Persona: Decision Maker
Age: 30-45
Job from testers
public sector / government servants with leading responsibilities
Digital Advisor (used to work) at a public sector vendor
politicians or party members
Knowledge status about GovStack
no prior knowledge
very little knowledge
Scenario used for test session:
Imagine you work for a state, and your role involves digitising existing services to push the digitalisation for your government as simple and cost-effective as possible.
Warm-up
Researching new technologies - User Feedback
Time consuming
Information needs to be clear and easyAvailability
restriction based on country (e.g. ChatGPT is blocked in certain countries)
“I don’t have the time to read all that.”
Possible solutions:
SEO improvement
explaining technical terms with easy language
explain implementation steps with step-by-step instructions and visuals
Onboarding-page
General Feedback:
https://www.figma.com/file/thCAtqdk9wo35ZfGzuym2T/GovStack-User-Journey?type=whiteboard&node-id=0%3A1&t=3qMDJLZCm937eLdd-1
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