Introduction
This Confluence page documents the results of usability testing conducted for the construction permit use case https://www.figma.com/file/Nb5YWT3QTvwTZl3MyJXzi7/Construction-Permit-Use-Case?type=design&node-id=271%3A37957&mode=design&t=eSBvlJYXTcSW8GWD-1 . The purpose of this testing is to evaluate the user experience and gather valuable feedback for improvements.
Test Details
Date: 12th of September to 15th of September
Moderator: Jonas Bergmeier Artun Gürkan
Number of Participants: 5
Duration: 1 hour
Tests includes 3 phases:
Phase One: Warm-Up Questions
Phase Two: Thinking Aloud test
Phase Three: Qualitative interview
Phase One: Warm-Up Questions
Participant 1 (13/09-T.T.) | Participant 2 (14/09-P.G.) | Participant 3 | Participant 4 | Participant 5 | |
|---|---|---|---|---|---|
Age: | |||||
Location: | |||||
Occupency: | |||||
Experience with Digital Government Platforms: | |||||
Previous Constuction Permit application: | |||||
Device Preferences: |
Phase Two: Thinking Aloud Test
Participant 1 (13/09-T.T.) | Participant 2 (14/09-P.G.) | Participant 3 | Participant 4 | Participant 5 | |
|---|---|---|---|---|---|
Home Page observation | |||||
Architect Registration Process and their interaction | |||||
Consent Process Comfort | |||||
Navigation Feedback | |||||
Construction permit application Interactions/ feedback | |||||
Digital Signature Expectations | |||||
Scheduling | |||||
Tracking | |||||
Payment | |||||
Recieving Permit | |||||
Navigation Feedback |
Phase Three: Qualitative Interview
Participant 1 (13/09-T.T.) | Participant 2 (14/09-P.G.) | Participant 3 | Participant 4 | Participant 5 | |
|---|---|---|---|---|---|
Overall Experience: | |||||
Positive - Negative feedback | |||||
Comperassion with previous experiences | |||||
Additional Feedback |
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