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Week 2: Architecture in action - How to build a digital service end-to-end

Week 2: Architecture in action - How to build a digital service end-to-end

Recording of Lecture session:

https://youtu.be/rpezHvdKQIA

Aim of the Week:

This week is aimed at familiarizing participants with the essential pillars needed to develop a strong digital infrastructure in public organizations. While the "Whole-of-Government" approach may seem simple, public sector modernization is not a single national project. It involves numerous independent but strategically planned initiatives at all government levels. Having a secure and resilient digital government infrastructure is vital for reliable public service delivery. This week will include a practical exercise on designing a user-centered end-to-end public service.

Activity & Description
Resources/Details
Timeline

Pre-Read: Each participant is to review the identified section within PAERA & take the self-paced courses on Building Blocks in preparation for the lecture session on Wednesday the 25th of September 2024.

  1. PAERA Annex 1: SDA Application Architecture Outline

  2. GovStack Architecture

  3. Workflow BB

  4. Identity BB

  5. Registries BB

  6. Payment BB

  7. Consent BB

  8. Information Mediator BB

  9. eSignature BB

  10. Messaging BB

  11. Scheduler BB

  12. Service Design and Sandbox Minicube

From 23rd to 27th of September 2024

 

Office hours: All participants can reach out to GovStack team for any support they require during the challenge.

Join this teams call dedicated for office hours.

 

15:00-16:00 CET on the 24th of September 2024

 

Lecture session: All groups are to participate in the lecture session for Week 2. The lecture session will include presentations from GovStack teams and sessions from guest lecturers as well.

The agenda for the lecture session is as follows:

  1. Overall process based on Somalia Use Case (service prior. As-is and to-Be)

  2. GovStack architecture & high level description

  3. With the to be - Solution architecture & rapid prototyping

The presentation and recording from the session will be made available on Atingi.

15:00-16:30 CET on the 25th of September 2024

 

Formative peer assessment & Mentor Feedback: Teams will be paired and tasked with providing formative and constructive feedback on drafts submitted by another team. The assignment of sessions will be announced a week in advance.

Timeslots:

 

  1. Session 1: 15:00 - 16:00 CET

  2. Session 2: 16:00 - 17:00 CET

  3. Session 3: 17:00 - 18:00 CET

 

 

15:00-18:00 CET on the 26th of September 2024

 

Group work: Groups to work and upload the assignments for week 2 on their respective presentations.

Upload the assignments for week 2 on their respective presentations that can be found on the confluence page linked here.

 

15:00-16:30 CET on the 27th of September 2024

 Learning Tools

  1. Optional Reading Resources: 

    1. Building Micro Applications and Service Blocks from Vasil Kolev, presented at the Technical Committee - Starts at 40 mins 

    2. Somalia Use-Case demo 

    3. GovStack Architecture, self paced course

    4. Egypt Deep Dive session 

    5. Recording of the session from the Women in GovTech Challenge 2023-24 

    6. Service Design and Sandbox Minicube

  2. Overview of Classroom & Assignment Resources: 

    1. Figma example for user journeys for High School Certificate. Feel free to copy all the elements from the shared board to your own and customise for your service.

    2. PPT Workbooks (Each group has its own presentation with empty slides that they are to upload their work into)

Assignment:

By the end of the week, participants should: 

  1. Within their teams, map the AS-IS  and TO-BE user journeys of the chosen use-case: This includes: 

    1. Mapping user journeys: Detailing the current workflow while highlighting any bottlenecks or inefficiencies. 

    2. Identifying existing systems: Listing all systems and applications currently used in the service delivery process. 

    3. Service timeline: Outlining the current timeframe for application, approval, and delivery of the service. 

    4. Map the key Building Blocks needed for the transformation of the service architecture. 

    5. Based on the identified AS-IS, develop the TO-BE user journey.

Please find your respective presentations linked here. Feel free to refer the provided example of High School Certificates linked here, for the assignment for week 2.