4: Key Digital Functionalities
Basic Key Digital Functionalities (already in Registration BB v1.0)
Online application submission, editing, review, and status tracking
Back-office processing (approve / reject / return for correction)
Integration with Digital Registries BB for approved record storage
Credential / certificate issuance after approval
Rules configuration and validations via no-code platform
Notifications via Messaging BB, payments via Payment BB
Role-based access control and consent/authentication via Security BB
Audit logging and version control of records (via Registries BB)
Appeals & grievance flow – allow applicants to contest decisions.
SLA tracking with escalation – monitor turnaround time and auto-escalate breaches.
Offline / assisted mode – enable registrations in low-connectivity environments.
De-duplication & fraud-risk checks – configurable duplicate/fraud detection.
Standards-based credential issuance – e.g., W3C Verifiable Credentials.
Decision explainability – transparency on why approvals/rejections happened.
Data quality enforcement – stronger validation, error taxonomy, and compliance rules.
Event-driven interoperability – publish domain events (
ApplicationSubmitted, etc.) for other BBs and analytics.
Form assistance - one version of this is pre-submission error checking e.g. “this business license number appears invalid“ - this provides clear and specifi error messages before the form is submitted by the applicant, save and resume
Consent management - the assumption is that consent isn’t granted in perpetuity and so the applicant can have the right to grant and revoke consent - applicant sees which government agencies their data is shared with, purpose and length
Data re-use - allow users to reuse their data from registries in order to avoid filling in the same data repetitvely
Comments
Inclusion should be explicitly embedded as a design principle. A core digital functionality requirement should therefore include assistive technology support, ensuring that the registration process is accessible to persons with disabilities and diverse user groups through compliant, adaptive interfaces and accessible content formats.
Audit logging and version control of records should go beyond managing data integrity and also encompass process auditing. This is essential for enabling entities, particularly government institutions, to evaluate and enhance service delivery through data-driven insights on user experience and process efficiency. Traditional audit logging focuses on what changes occur in the data (e.g., who edited a record and when). Process audit logging, however, tracks how the workflow itself operates including user interactions, decision points, and timing for enabling service optimization, accountability, and better citizen-facing outcomes for incentivizing system use especially in contexts where the digital literacy and inclusion rates are low.