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In the days following submission of feedback, the person giving feedback should receive thanks from the Building Block Lead associated with the content they gave feedback on, either through the Jira issue they were linked to or via email.
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How GovStack handles the feedback given.
Role Responsible: Building Block Lead
How often? At least once per week
Giving feedback on the specifications may be the first active engagement and contribution a person makes with the GovStack project and the building blocks it describes. We have a golden opportunity to make the experience one that will lead to some engaging and contributing more and more.
The Building Block Lead, or delegate, should review their Jira project for any new issues. Those created by the Feedback form always have a title beginning with “Feedback on specifications, submitted by” which helps with searching.
For each new issue:
Consider if it is “spam” - this is always a possibility and you may close the issue if it is. Add a comment saying it is spam.
Thank the person giving the feedback
Add a short comment to the issue saying thank you and give some indication of how the feedback will be reviewed
Drop an email to the person giving feedback. To obtain their email address, copy the code in the issue title and use base64decode.com to decode it to an email address
If you notice multiple items of feedback from the same person, you might want to consider inviting them to our Jira instance and then making them the reporter of the issue, rather than GovStack Bot. This is a key way in which we can draw more people into the project over time and then support further work on GovStack.
Process the issue and any change needed to the specifications
When an issue is finally closed, especially if it is closed with their comments added to the specification, make sure to say thank you once again. If they are engaging in the Jira issue, then that would be the right place, otherwise use their email address.
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Reviewing all incoming Jira issue feedback for spam and closing it
Review Jira issues and assess if they have been placed in the correct project, moving if necessary
Move any feedback issues that are not really related to the content of the specifications into the product-commiittee project and respond to them as required
Where an issue has a clear change that can be made, creating a change request and noting it in the Jira issue with a comment
Assigning issues to the Building Block Lead
Checking in with the Building Block Lead and ensuring they are able to respond with thanks to the person giving feedback
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