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Consider if it is “spam” - this is always a possibility and you may close the issue if it is. Add a comment saying it is spam.
Thank the person giving the feedback
Add a short comment to the issue saying thank you and give some indication of how the feedback will be reviewed
Drop an email to the person giving feedback. To obtain their email address, copy the code in the issue title and use base64decode.com to decode it to an email address
If you notice multiple items of feedback from the same person, you might want to consider inviting them to our Jira instance and then making them the reporter of the issue, rather than GovStack Botthe default “GovStack Bot”. This is a key way in which we can draw more people into the project over time and then support further work on GovStack.
Process the issue and any change needed to the specifications
When an issue is finally closed, especially if it is closed with their comments added to the specification, make sure to say thank you once again. If they are engaging in the Jira issue, then that would be the right place, otherwise use their email address.
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