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GOAL Create a hand over document of our findings from the test results for the vendor and |
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Persona: Decision Maker
Age: 30-45
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Job from testers
public sector / government servants with leading responsibilities
Digital Advisor (used to work) at a public sector vendor
politicians or party members
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no prior knowledge
very little knowledge
Scenario used for test session:
Imagine you work for a state, and your role involves digitising existing services to push the digitalisation for your government as simple and cost-effective as possible.
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Warm-up
Researching new technologies - User Feedback
Time consuming
Information needs to be clear and easyAvailability
restriction based on country (e.g. ChatGPT is blocked in certain countries)
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“I don’t have the time to read all that.” |
Possible solutions:
SEO improvement
explaining technical terms with easy language
explain implementation steps with step-by-step instructions and visuals
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Onboarding-page
General Feedback: