This user journey is based on our findings from the user tests (April-May)
Method used: Customer Journey
GOAL
Create a hand over document of our findings from the test results for the vendor and
GovStack colleagues.
Persona: Decision Maker
Age: 30-45
Job
public sector / government servants with leading responsibilities
Digital Advisor (used to work) at a public sector vendor
politicians or party members
Knowledge status about GovStack
no prior knowledge
very little knowledge
Scenario:
Imagine you work for a state, and your role involves digitising existing services to push the digitalisation for your government as simple and cost-effective as possible.
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