Page Comparison

USE CASE STEP

USE CASE: Online Construction Permit

STEP: Outreach Communication

TYPE: EXTERNAL DIGITAL COMMUNICATION OUTREACH
https://app.gitbook.com/o/pxmRWOPoaU8fUAbbcrus/s/YLLEfCKTnmzAMDSDzJJH/readme/inf-1-construction-permit

PRECONDITIONS

(list of conditions that MUST be met in order to be able to successfully execute this process)

The procedures for processing online construction permits has been set up, and its objectives and eligibility criteria have been defined.
The Ministry of Urban planning or another leading agency/organization is responsible for organizing the public information campaign.
Digital campaign communication channels (e.g., Ministry's and all the municipalities' websites and social media platforms) have been established and are available under Messaging BB.
Local staff authorities have been trained and are ready to inform potential participators.
All necessary building blocks and workflows have been set up.

DATA INPUTS

Note: Details on Data Inputs will most likely depend on Building Blocks that are not yet available. For now high level inputs are listed.

Scheduler Event

Name
Description
Category
Host Entity ID
From
To
Deadline
Subscriber Limit
Terms
Status
Venue

Scheduler Resource

Name
Category
Phone
Email
Alert URL
Alert Preference

Scheduler Entity

category
name
phone
email
website

Scheduler Message

Entity Identifier
Category
Message content

Workflow Process

Name
Type
Version
Description
Process Body
- code
- value

Official

First Name
Second Name
DOB
National ID Number
Place of residence
Contact info:
- Email
- Phone Number
- Address

Sender Information

Organization Name
Organization ID
Email
Sender Name

Receiver Information

Email
Receiver Name

Email Content

Title
Content

ACTORS

Human

Leading Organization (Ministry of Urban Development, housing and planning)
Staff authorities
Target participators group(s) (citizens and professionals seeking the permit approval)

System

Consent BB
Digital Registries BB
Identity BB
Information Mediator BB
Messaging BB
Scheduler BB
Workflow BB

NORMAL COURSE

Step 1: Setup content management through established channels to disseminate information

Info
The Content Management BB has not yet been finished as for 21/07/2023. When it will be ready the Normal Course will be updated to include its functionalities.

Step 2: Identify potential participants

Step 1.1 Prepare targeting workflow

Code Block

Feature: Create new workflow  
Scenario: Create workflow that adds participator Scheduler BB resources using Digital Registry BB data
  Given Governmental Worker can create workflows 
    And Workflow is connected to the Digital Registry BB
    And Workflow is connected to the Scheduler BB
    And Function/model to evaluate potential beneficiaries is ready
  When Governmental Worker creates new workflow 
  Then New workflow is created 
    And Potential participator who meet the targeting criteria can be identified

Relevant Digital Registries BB endpoints:

/data/{registryname}/{versionnumber}
- Access the list of individuals for scoring.

Relevant Scheduler BB endpoints:

/event/list_details
- Get information regarding about what event beneficiaries will be appointed to

Relevant Workflow BB endpoints:

/processes (post)
- Create new workflow

Step 2.2 Execute targeting workflow

Code Block

Feature: Schedule notifications for target group
Scenario: List potential participators for outreach
  Given that a scheduler event has been created
    And that a targeting workflow process exists
  When the Governmental Worker triggers the workflow process
    And the potential participators meet the criteria
    And the potential participators have signed a consent agreement to be notified
  Then the potential participators should be added as subscribers in the scheduler BB
    And they should be associated with the previously created event

Relevant Scheduler BB endpoints:

/subscriber/new
- Save participant in scheduler BB
/appointment/new
- Bind potential participant to the event

Relevant Digital Registries BB endpoints:

/data/{registryname}/{versionnumber}
- Query digital registry for target group

Relevant Consent BB endpoints:

/service/agreement/{agreementId}/
- Confirm that potential participant has signed the agreement and can be notified about the program

Relevant Workflow BB endpoints:

/processes/{processId}/start
- Trigger appointment process

Step 2.3 Notify target group

Code Block

Feature: Send bulk notifications  
Scenario: Scheduled event is triggered and messages are sent to target group
  Given Target Group was registered in the scheduler BB
    And Scheduler can trigger bulk message in messaging BB
    And Scheduler Alert had been scheduled
  When Alert is triggered
  Then Target group receives notifications through messaging BB
    And Scheduler sets marks action as successfull

Relevant Scheduler BB endpoints:

/alert_schedule/new
- Used to setup trigger for notifying target group

Relevant Messaging BB endpoints:

/send/email/batch
- Notify target group. At the moment that’s only available batch endpoint, should be extended when other notification methods are added.

Step 3: Setup outreach schedule for potential participators

Note: For now we assume that content of the scheduled massage is hard-coded. At the moment definition of Content Management BB is not determined, and therefore we’re sending message directly to the scheduler BB. This will be changed in next iterations (example use of using Content Management BB was presented added in previous version of this document under Prepare outreach campaign content step).

Step 3.1: Create scheduler

Code Block

Feature: Create scheduler event 
Scenario: Setup outreach event in the scheduler 
  Given timeline of outreach program was determined
    And Outreach channels were determined
    And local authorities official can schedule events  
    And local authorities official has prepared content of the outreach
  When local authorities official create new scheduler bb event 
    And local authorities official attaches event message
  Then new scheduler event is created
    And new scheduler message is created

Relevant Scheduler BB endpoints:

/event/new
- Add new event
/message/new
- Create content message event

Note: This assumes that only one event and message will be created.

Step 3.2: Locate scheduler message recipients

Code Block

Feature: Create a list of recipients 
Scenario: Check the target group targeting 
  Given program specifications have been established
    And timeline of introducing program was determined
    And a target group was added as subscribers to Scheduler BB
  When potential participator is in the appointed area of the program
    And potential participator is a citizen or a building specialist
    And potential participator has consented to be send messages
    And potential participator is in the target group list
  Then add the target group as recipients of the scheduled message

Relevant Scheduler BB endpoints:

/subscriber/list_details
- Verify criteria of target group match the required criteria

Step 3.3: Send scheduler message

Code Block

Feature: Inform all recipients of the program
Scenario: Send email to all recipients
  Given program specifications have been established
    And timeline of introducing program was determined
    And the content of the introductory email was prepared
    And list of recipients is ready
  When start of the program is at hand
    And local authorities official creates new email in Messaging bb
    And local authorities official attaches email content
    And local authorities official includes all recipients
  Then introductory email is send

Relevant Messaging BB endpoints:

/send/email/batch
- Send email to all

Info

In Miro board, the Outreach Communication step is composed of three workflows:

Client Communication (covered)
Client Education (not covered, no BBs specified at the moment)
Content management (partially included in the existing step, no BB)

ALTERNATIVE COURSE

physical outreach channels and methods
- brochures
- pamphlets
- flyers
national media channels

DATA OUTPUT

Info
Current steps don't cover handling Outreach Campaign monitoring or assessing the effectiveness of the outreach campaign. Should we include these as indispensable parts of the use case step, or include outreach monitoring and assessment in a separate step (8. Ongoing M&E)?

POST-CONDITIONS (SUCCESS CRITERIA)

The target audience is aware of the USCT program and its objectives, benefits, constraints, timeline, etc.
Potential participators are encouraged to enroll in the USCT program and they know how to do this.
Relevant content has been created and managed for use in the information campaign.

EXCEPTIONS

Target audience doesn’t accept messages used to spread awareness
Issues with chosen communication channels have arisen.
Consent policy to use data to inform about social program has not been created

RELATED BBs

Consent BB
Digital Registries BB
Identity BB
Information Mediator BB
Messaging BB
Scheduler BB
Workflow BB

SEQUENCE DIAGRAM

Expand

title	OCP - External Outreach Communication Step

sequenceDiagram

participant A as Government Worker

participant B as Digital Registry BB

participant C as Workflow BB

participant D as Scheduler BB

participant E as Consent BB

participant F as Messaging BB

Note over A: Step 1: Setup content management (Not yet completed)

A->>E: Create new campaign

Note over A: Step 2: Identify potential participators

A->>C: Step 2.1: Request to create a workflow for targeting potential participators

Note over C: Workflow BB creates and stores the new workflow

C->>B: Workflow BB requests a list of potential participators from Digital Registry BB

Note over B: Digital Registry BB provides the list of potential participators

A->>C: Step 2.2: Request to execute the targeting workflow

Note over C: Workflow BB triggers the targeting workflow

C->>B: Workflow BB requests the updated list of target group from Digital Registry BB

C->>D: Workflow BB saves the identified participators as subscribers in Scheduler BB

C->>D: Workflow BB binds the identified participators to the event

C->>E: Workflow BB checks if the participators have signed the agreement

Note over A: Step 2.3: Notify target group

A->>D: Request to trigger the scheduled alert

D->>F: Scheduler BB triggers the sending of messages to target group

Note over F: Messages are sent out to the target group

Note over A: Step 3: Setup outreach schedule for potential participators

A->>D: Step 3.1: Create a new scheduler event for the outreach program

Note over D: Scheduler BB sets up the new outreach event

D->>B: Step 3.2: Verify if the target group meets the required criteria

Note over D: Scheduler BB adds those who meet the criteria as recipients

A->>F: Step 3.3: Request to send introductory email to all recipients

Note over F: Emails are sent to all recipients

Image Modified

Versions Compared

Old Version 1

New Version 2

Key

Step 1: Setup content management through established channels to disseminate information

Step 2: Identify potential participants

Step 1.1 Prepare targeting workflow

Step 2.2 Execute targeting workflow

Relevant Scheduler BB endpoints:

Step 2.3 Notify target group

Step 3: Setup outreach schedule for potential participators

Step 3.1: Create scheduler

Relevant Scheduler BB endpoints:

Step 3.2: Locate scheduler message recipients

Step 3.3: Send scheduler message