Djibouti Use Case Analysis

Names of the stages (steps) correct?

Actor “Citizen” who is defined as “Citizen” and what is their task exactly?

• What are their goals?

• What are their specific actions?

• what are their tasks?

Who is setting up the process of applying for a permit in the first place? A citizen?

What kind of documents are required from which user group, for the upload?

Who needs to pay for the permit?

After the payment is done, the permit is ready to be processed:

• What will stakeholders receive?

• In what format will the stakeholders receive the permit?

• what will be the final action and output for DATUH portal and egov (the things that will affect our users)

• Is this a parallel process or does the mayor and officials get all at once and pass/reject the permit?

• Can the permit be renewed/validity/ possible, are there next steps/loops we should consider?

Feedback - part of the user journey?