Product Use Case Summary
ID | ???-1 |
|---|---|
Name | Incident Management System |
Sector | Public Safety and Emergency Reponses |
Version | 1.0 |
Status | Draft |
...
This main step covers a range of activities and secondary steps depending on the source, such as call handling, caller information recording, assigning incident classification and priorities, location verification, etc.
Workflows
List of the workflows involved in this step, include a description of how the workflow involved
Format: Workflow Name text description
Identification and Registration for locating and tracking users registered in the system.
Building Blocks
2. Respond to an incident.
The second major step is responding to the incident. It covers tasks such as determining the response agency and service area, allocating nearby officers, premises hazards and previous history, etc. Once a need to respond is granted, the step handles the dispatching of resources to the incident location, which includes evaluating the response level and the type and amount of resources that need to be dispatched.
Workflows
List of the workflows involved in this step, include a description of how the workflow involved
Format: Workflow Name text description
Identification and Registration for locating and tracking users registered in the system.
Building Blocks
3. Manage an incident.
Upon the arrival of dispatched units, the next major step focuses on managing the incident situation (which includes so many decisions and actions that vary per incident type). Activities related to this step include routing and tracking emergency vehicles and resources.
Workflows
List of the workflows involved in this step, include a description of how the workflow involved
Format: Workflow Name text description
Identification and Registration for locating and tracking users registered in the system.
Building Blocks
4. Close an incident case
The final major step covers closing the case, disposing of the incident, and archiving the incident report in an RMS (record management system) shared with other agencies.
Workflows
List of the workflows involved in this step, include a description of how the workflow involved
Format: Workflow Name text description
Identification and Registration for locating and tracking users registered in the system.
Building Blocks