???-1 Incident Management System

Product Use Case Summary

A GIS Incident Management System (IMS) uses geographic information services to help emergency responders track the location and status of incidents (e.g., fire breaks, disaster damage, car accidents, crimes, etc.), as well as the location of resources and assets (fire hydrants, police vehicles, etc.). This information manages various incidents, including fires, floods, hurricanes, and terrorist attacks. They can also manage non-emergency events, such as traffic accidents and public works projects. IMSs are a valuable tool for improving public safety and emergency management, as they can provide several benefits to emergency responders, including:

• Improved situational awareness: IMSs can help emergency responders visualize the location and extent of an incident and the location of resources and assets. This can help emergency responders make better decisions about responding to an incident.

• Improved coordination: IMSs can help emergency responders coordinate their activities during an incident. This can help ensure that resources are used efficiently and that the incident is resolved quickly.

• Improved communication: IMSs can help emergency responders communicate with each other during an incident. This can help ensure that everyone is aware of the situation and working towards the same goal.

Stakeholders

• Government agencies at all levels responsible for public safety and emergency management (e.g., ministry of Interior, state or national disaster management agency, etc.)

• Emergency responders, such as firefighters, police officers, and paramedics.

• Citizens and businesses report incidents to authorities or stay informed about incidents in their community.

• Nonprofits and NGOs engaged in disaster rescue, relief, and humanitarian efforts.

SDG Targets

• 3.6: Halve the number of global deaths and injuries from road traffic accidents.

• 11.5: Significantly reduce the number of deaths and the number of people affected and substantially decrease the direct economic losses relative to global gross domestic product caused by disasters, including water-related disasters, with a focus on protecting the poor and people in vulnerable situations.

• 11.7: Provide universal access to safe, inclusive, and accessible, green and public spaces, in particular for women and children, older persons, and persons with disabilities.

• 16.1: Significantly reduce all forms of violence and related death rates everywhere.

Building Blocks

• Geographic Information Services (GIS)

Source Documents

• List of links to documents used to create the use case

Steps

1. Report an incident.

This main step covers a range of activities and secondary steps depending on the source, such as call handling, caller information recording, assigning incident classification and priorities, location verification, etc.

Workflows

• List of the workflows involved in this step, include a description of how the workflow involved

• Format: Workflow Name text description

  • Identification and Registration for locating and tracking users registered in the system.

Building Blocks

2. Respond to an incident.

The second major step is responding to the incident. It covers tasks such as determining the response agency and service area, allocating nearby officers, premises hazards and previous history, etc. Once a need to respond is granted, the step handles the dispatching of resources to the incident location, which includes evaluating the response level and the type and amount of resources that need to be dispatched.

Workflows

• List of the workflows involved in this step, include a description of how the workflow involved

• Format: Workflow Name text description

  • Identification and Registration for locating and tracking users registered in the system.

Building Blocks

3. Manage an incident.

Upon the arrival of dispatched units, the next major step focuses on managing the incident situation (which includes so many decisions and actions that vary per incident type). Activities related to this step include routing and tracking emergency vehicles and resources.

Workflows

• List of the workflows involved in this step, include a description of how the workflow involved

• Format: Workflow Name text description

  • Identification and Registration for locating and tracking users registered in the system.

Building Blocks

4. Close an incident case

The final major step covers closing the case, disposing of the incident, and archiving the incident report in an RMS (record management system) shared with other agencies.

Workflows

• List of the workflows involved in this step, include a description of how the workflow involved

• Format: Workflow Name text description

  • Identification and Registration for locating and tracking users registered in the system.

Building Blocks