Focus on who needs to be involved and user testing.
Incorporate multiple user types and stakeholders
Improve current processes
Develop context-appropriate tools based on users needs and feedback - accepting that digital solutions are not always the best fit for a problem
Create user personas. Develop user personas that include names, pictures, demographic characteristics and motivations.
Develop and validate user scenarios. Using insights from the user personas and business processes, create user stories to describe simply and clearly what users need the tool to do and why they need it.
Set expectations with users and stakeholders you involve.
Beta test the tool or system with a larger group to confirm readiness for wider deployment.
Yes
Possible content for the onboarding page
Understand the existing eco-system Ecosystems are defined by the culture, gender norms, political environment, economy, technology infrastructure and other factors that can affect an individual’s ability to access and use a technology or to participate in an initiative.
Build a program that can be adapted as user needs and the context change.
Continue to review your design as you implement
Identify additional resources needed to sustain the initiative
Identify indicators that can help measure sustainability. For example, evaluate whether the tool or platform saves users time or effort, as these indicators drive the likelihood that the tool or platform will be used over the long term.
maybe
Could be relevant for the onboarding page but not quite sure where to put it.
Be Data Driven The data produced by a digital initiative should be used for more than just outputs, such as published work or donor reporting.
Design programs so thatimpact can be measured continuously and incrementally, focusing on outcomes, not just outputs.
Make use of existing data, including open data sets and data from interoperable systems.
Use rigorous data collection methods. Consider and address potential biases and gaps in the data collected, perform data quality checks, and maintain strong documentation behind collected data.
Consider data transmission and storage needs. Develop automated processes for data extraction, preparation, analysis and reporting so that information is quickly usable, meaningful and available to decision makers.
Gather baseline data on your indicators, and regularly analyze data to measure impact and outcomes
Develop a data analysis plan. Map out how the collected data will be organized, classified, compared and displayed relative to the evaluation questions, as well as how multiple data sources will be integrated.
No
Use Open Standards, Open Data, Open Source, and Open Innovation
Keep the best interestsof end users and individuals whose data are collected
Assess the risks of unauthorized access or leakage of any stored data.
Understand that risks are highly contextualized, not just to countries but also to communities, populations and periods of time.
Minimize the collectionof personal identifiable information.
Be transparent with individuals whose data are collected by explaining how your initiative will use and protect their data.
Obtain informed consent prior to data collection. It is crucial to ensure that participants understand why their data are being collected, how data are used and shared, and how the participants can access or change the data collected — and that they be given the option to refuse to participate.