2024-06-25

The Gist

The ministry will choose the hospital for chronically indigent patients. Separate registration for companies and individuals. Use phone number OTP for verification.

Action Items

• Update the service blueprint for infrastructure work to specify the reparation process and ensure it is clear that payment may be required twice if reparation is needed.

• Modify the registration process for chronically indigent patients to use phone number and OTP instead of email ID.

• Standardize the registration process for both individuals and companies across all services to ensure consistency.

• Standardize the registration flow for use cases two and three to use phone number only.

• Update the flow to include that the ministry will choose the hospital for the patient.

• Rework the process for entering care details and confirmation, including a notification and feedback mechanism via SMS.

• Provide multiple options for patient confirmation, considering patients without smartphones.

• Standardize the account creation process to eliminate manual verification, using phone number OTP verification instead.

Summary

• Infrastructure work process may require users to pay for reparation as a prerequisite to obtaining authorization, leading to two separate payments.

• Registration process for service providers should consider using phone numbers and OTP for verification instead of email IDs.

• The ministry will choose the hospital for the patient in the chronically indigent patient use case, which needs to be added to the flow.

• No manual verification needed during patient registration process. Standardize account creation with email or phone number OTP verification only.

• Consider implementing national ID based authentication for pulling patient details to streamline account creation process.

• Different registration procedures are needed for companies and individuals, with separate fields and contact points for each.