Construction Permit Use Case - Service Blueprint Alignment

Participants on Jul 25, 2023

@Jonas Bergmeier @Artun Gürkan @Nico Lueck @Farina Owusu

Agenda

Decisions need to be made regarding the Construction Permit Use Case for Djibouti. Blueprint:

Topics:

• The design for Open Island or Djibouti in the sandbox? (Proposition: Do not involve Djibouti and keep it for Open Island)

• The mobile-first design (This is planned based on the previous discussion, but it will be good if we all can agree. Due to the context, it is expected that this flow will most likely happen on a desktop/ because of the number of documents needed to be uploaded etc. But it is beneficial to create it for mobile for sandbox and aligning with UI/UX group).

• Which BBs will be used?

• Certain Steps that we can consider might be specific to Djibouti but can change based on the countries. This will affect the design, flow and actors

  • Does only the architect/engineer need to create an application for a construction permit? This is a rule for Djibouti but for generic cases, it can be different. If we change this and make it so everyone can apply for a permit there are a couple of things we need to consider

    • The flow will change (It can work as one registration can be done by multiple people in different steps which might require their input and consent from the beginning. Payment can be done by one actor while registration can be done by another)

    • The architect/engineer’s signature is still needed

    • The landowner and any information regarding the project is needed

    • Primary Stakeholders of the construction with their basic information and consent should be stated.

• For the sandbox are We going to only focus on Citizen flow during the registration of the construction permit or is there any other things will be involved

  • Analysis of the application can be problematic part for us. It is highly country-specific and might need various actions, roles and tools to use.

• Different from Djibouti case , the Required documents will be slightly different for Upload Relevant documents Steps. It might include

  • Signed approval from project owner, architect/engineer, Landowner

Decisions and Outcomes

• For now, Sandbox - Construction Permit use case will be generic and will be used for learning. Djibouti construction permit use case (Blueprint and to-be journey) will be the main reference point for Gofore to design and create construction permit

• The design will be mobile design first

• The design will include citizen and civil servant perspectives both, it will try to include the whole blueprint (generalized version).